Dedicated advisorsAdmissions, academic, and technical
Specialist carePeony Kids Centre partnership
Global pathwaysCollege and university guidance
One connected network
Academic, technical, and personal support working together.
We offer a variety of academic, technical, and administrative support to assist you on your academic journey. When you begin your application, a dedicated Enrollment Advisor will be there to guide you throughout the admissions process.
Once you're in your program, our Academic Advisor is there to answer any question you have — from learning materials to scheduling to financial aid information and more.
This is all provided in addition to the tremendous support you already get from your counselor, course instructors, and fellow classmates. Our Student Support specialists and advisors foster the academic, social-emotional, and personal development of every JFS student through a comprehensive set of services tailored to each individual's abilities, goals, and needs.
Academic
Guidance
Subject choices, learning goals, and Cambridge progression.
Technical
Reliability
Device, platform, and access issues resolved quickly.
Personal
Well-being
Inclusive support for emotional and developmental needs.
Support ecosystem
How We Support You
Dedicated services, all built around one goal: helping every student thrive.
Service
Enrolment Advisor
Our Enrollment Advisor offers pre-admissions support to prospective students, and helps admitted students with orientation, course registration, and every step needed before coursework begins. Guidance covers:
Admissions requirements
Application process and deadlines
Support services
Costs
Financial aid
Technical requirements and support
Service
Academic Advisor
Our Academic Advisor supports students with subject and course selection. Online learners can reach advisors by phone, chat, or virtual meeting room — with email and web forms available during holidays, weekends, and after hours — helping students set learning goals and actually meet them.
Service
Technical Support
Hardware failures, software bugs, unexpected access issues — technical difficulties happen. Our Technical Support team minimizes the disruption, connecting students with live support specialists by phone or web chat whenever a platform or device gets in the way of learning.
Service
Personal Support Service
In partnership with Peony Kids Centre, JFS offers personal student support services to online learners — assessing needs and providing therapy essential to healthy development where needed, including for:
Developmental Delay
Speech Delay
Fine Motor Delay
Cognitive Delay
Sensory Integration
Attention Problem
Behavioral Problem
Emotional Problem
Learning Disabilities
Autistic Spectrum
Service
Internship, Apprenticeship & Placement Services
Internships give students hands-on experience applying what they learn in the virtual classroom to real-life situations — exposure to fieldwork, labs, and on-site experience that coursework and exams alone can't offer. Students can also take on voluntary placements to build experience and strengthen their resume, especially valuable for online learners.
Service
University & College Pathway
JFS offers a wide range of services to guide online students toward their University/College Pathway, as an official partner of Raffles Group of Schools and Raffles College. After completing IGCSE and/or A Level, students can choose between our University of Hertfordshire 3+0 UK Bachelor Degree — completed fully in Indonesia — or a pathway program to transfer directly to top universities in Australia, Singapore, the UK, Malaysia, and beyond, after a maximum of 2 years of study in Indonesia.
Choose the right support channel.
Start with the team best matched to your question. We will connect you onward if another specialist is needed.
Support channels are staffed during school hours and are not monitored for emergencies. In an emergency, contact your local emergency services first. Please keep first messages general — do not send medical records or other sensitive personal details.